A: Residents are able to submit maintenance requests through several convenient channels, including by phone, email, mail, or directly through our online resident portal.
Once a request is received, our team reviews the issue and may follow up with the resident to gather additional details. This allows us to accurately assess the situation and ensure the appropriate vendor or technician is dispatched to resolve the problem efficiently.
For all legitimate maintenance issues, we promptly schedule service based on urgency and priority. In most cases, repairs are coordinated within one business day.
Health and comfort-related concerns—such as lack of heating, air conditioning issues, or no hot water—are treated as high priority and are typically addressed the same day or next business day whenever possible.
Our goal is to ensure maintenance requests are handled quickly, efficiently, and with clear communication throughout the process.