A: Yes. We provide 24-hour, 7-day-a-week emergency response service for residents to ensure urgent issues are addressed promptly and appropriately.
When an emergency call is received, our on-call team will promptly communicate with the resident to assess the situation and determine the appropriate course of action. In many cases, we are able to troubleshoot and resolve the issue over the phone, which can help avoid unnecessary service calls and reduce or eliminate emergency trip charges.
If on-site service is required, we will coordinate immediate vendor dispatch based on the urgency and nature of the emergency to ensure the issue is addressed as quickly as possible.
Our priority is to protect the property, maintain resident safety, and minimize cost and disruption to the owner whenever possible.